How long will it take for my putter to arrive?
All putters are shipped through the USPS and are sent Priority Mail with a tracking number. Most orders are received in 2-3 business days from the day shipped. Please allow 3-5 business days to process and assemble your order. For any questions or concerns please call 407-347-5288.
Return Policy For Putters
30 Day Return Policy – Except on Custom Clubs
If you are not satisfied with your purchase, simply return your item within 30 days of receipt. Please call us at +1 (407) 347-5288 or through our contact form to file a claim. All returned items must be in NEW and UNUSED condition, and we will not accept returns for the following: “Brik on a Stik” and custom modified Arc Masters. All returns will be inspected prior to credit being issued. Items returned must be from a registered buyer within the last 30 days.
Please allow a minimum of 10 days for us to receive and process your return. You can expect a refund within 30 days of when we receive your return. We’ll notify you via email once we’ve processed the returned product(s). We’ll credit or refund the value of the merchandise total.
We’re sorry, but we don’t credit shipping costs for returned orders. Refunds will be given in the same form of payment as the original purchase.
How do I check the status of my order?
All orders of hard products should be accompanied with a tracking number in shipping confirmation email. For additional help, please call 407-347-5288 or Contact Us by email for your tracking number through the USPS.
How do I modify a current order?
If you need to modify or cancel a recent order please call our customer service team at 407-347-5288 and we will make every effort to make the change for you.
If you are trying to reach us outside our business hours of Monday-Friday 9am-5pm est.
How do I find a retailer near me?
We do not currently have any distributors outside of our online store.
What do I do if I have broken my club and it is still under warranty?
We are sorry to hear about the issues you have encountered with your Gravity Golf arc putter. We would like the opportunity to assist you in the repair or replacement of your club. We offer a two year warranty on all of our clubs from the date of purchase for all manufacturers’ defects.
What would void the warranty on my club?
Our warranty covers our clubs with all original components. If any unconventional modifications have been done to the club after market or outside of our factory, the club’s warranty is void. It is our sole discretion to determine whether any damage was caused to the club by any conventional modifications.